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THE PERFECT HOTELIER
- A hotelier must be a democrat, an autocrat, an acrobat and a doormat. He must be able to entertain pickpockets, prime Ministers, Pirates, philanthropists, the police, and be on both sides of the political fence.
- A footballer, tennis player, darts player, bowler and pigeon fancier. He must pick locks, take knocks but avoid the pox. And he must settle arguments and fights. He must be a qualified wrestler, boxer and weight lifter, sprinter and peacemaker.
- He must also look immaculate when drinking with bankers, swanker, commercial travelers, company reps, travel agents and wholesalers.
- To be successful he must keep the bars full, house full and tanks full, the store full the customers full and not get himself full.
- He must have hotel staff who are clean, lean, honest, quick workers and thinkers; and at all times be on the bosses’ side, the customer side and stay on the inside of the bar.
- It is said that he home wrecks, signs weekly wage cheques, in other words saturates, confiscates deteriorates and propagates
- To sum up he must be outside inside, cross eyed, glorified, sanctified, crucified and if he is not the strong type there is suicide.
SMART WORKING MANAGER:
- He delegates 90% of his jobs… but does not forget and maintains an effective follow up.
- He believes in the 80:20 principle – that 80 % of his results will come from only 20% of his jobs. He sifts the vital few from the trivial many.
- He also priorities his vital jobs… and does his best. He manages his time as he manages his money.
- He uses every opportunity to learn and train. He always considers himself as a trainer and developer of people.
- He thinks ahead through his “mental telescope” and starts doing things before they become urgent.
- He believes in doing the right things more than doing things in the right way.
HARD WORKING MANAGER:
- He believes that delegation in his “Professional” death!
- He has no time to sort out what is urgent, what is important and what should not be done at all by him.
- He does what he likes to do and not what should be done.
- He does urgent things today, and is always “extinguishing fires” – meeting crises all the time. Little things make him angry.
- He does not trust anyone!
- He believes he knows everything and considers self-training and development a waste of time!
- He works hard and long hours, generally takes no holidays develops no professional contacts.
- He does not learn to say “No” to people. He tries to please one an all and therefore, please none at all !
ROUTINE WORKING MANAGER:
- He believes in doing nothing; therefore, nothing gets done !
- He does only what has to be done to get by to the pay day.
- He sets bad examples for his people an soon everyone around him loses motivation and becomes a robot!
- He has no time to read. His attitude is negative and he is a lazy sort.
- His chances of making mistakes are minimal, because he does not work in the first place.
- He also would never own a mistake and always passes on the buck. Therefore, he cannot learn from his mistake.
- Work actually is drudgery for him. He derives no pleasure from it.